Return Policy

Return Policy

Thank you for shopping at Gohake.com.   We strive to provide you with high-quality jewelry and accessories, and your satisfaction is our priority.   Please review our Return Policy to understand our guidelines for returns and exchanges.

1.   **Eligibility for Returns:**

- We accept returns within 7 days of the purchase date.   To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2.   **Initiating a Return:**

- To initiate a return, please contact our customer service team at gohake.com.   Provide your order number, the reason for the return, and any relevant details.   Our team will guide you through the return process.

3.   **Return Shipping:**

- Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged.   We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

4.   **Refund Process:**

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.   If approved, the refund will be processed to the original method of payment within 7 business days.

5.   **Exchanges:**

- If you wish to exchange an item for a different size or style, please contact our customer service team.   Exchanges are subject to availability, and the customer is responsible for any price difference.

6.   **Defective or Damaged Items:**

- If you receive a defective or damaged item, please contact us immediately with photos of the damaged product and packaging.   We will arrange for a replacement or issue a refund, including return shipping costs.

7.   **Non-Returnable Items:**

- Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.

8.   **Cancellation of Orders:**

- Orders can be canceled within 24 hours of purchase.   Once the order is processed and shipped, it cannot be canceled.

9.   **Contact Us:**

- If you have any questions or concerns about our Return Policy, please contact our customer service team at gohake.com.

We appreciate your trust in Gohake.com and are committed to ensuring a positive shopping experience for you.

Gohake.com